Most complex web applications and websites are built by highly technical developers. Developers, generally speaking, think in different ways than “normal” people. So, it should not be a surprise that these apps are built to work but not necessarily built to be intuitive. Indeed, we have encountered many websites and applications across the government and … Continued

Surprisingly, many website developers, Drupal shops, and WordPress agencies hate the thought of fixing bugs and maintaining websites. It seems they demonstrate passive aggressive behavior in that they take a long time to respond to their client’s issues, don’t return phone calls or emails, and simply don’t demonstrate a lot of progress. When our phone … Continued