¡Welcome to our
support center!
We are here to help you with any issues or questions you may have about our
services. Please find below the resources and information needed to request
assistance
Support Form
Please leave us your ticket using
the form blow
Slack Channel
If you have a Slack account, you can write to us using this link.
Join Slack
If you are not on Slack, use
this form to request connection
Contact Email
reach out via email for any inquiries or further communication.
Our business hours are from Monday to Friday, from 8:00 a.m. to 5:00 p.m.
FAQ
Check out our frequently asked questions to find answers to common
issues and get quick assistance
Our business hours are from Monday to Friday, 8:00 a.m. to 5:00 p.m.
We have established different service levels for response and resolution times, categorized as urgent, high, normal, and low. This means that the response will depend on the severity of the issue, with estimated times ranging from 1 day to one week.
When reporting an issue, make sure to provide screenshots of the problem, the relevant URL, your credentials, usernames, and any other important and descriptive information.
In situations of emergency outside of regular hours, you can get technical support through the Slack channel or by sending an email to [email protected].
Feedback & Evaluation
Your opinion is important to us.
Please leave us your feedback and evaluate your
experience with our support team
