Comprehensive Maintenance and
Development Support Services
Ensure your website or mobile app is secure, up-to-date, and fully supported with Swapps' maintenance and development plans, all for a predictable monthly fee.
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Key Characteristics
How do we guarantee your digital asset (web or mobile app) optimal performance?
Service Desk and Incident Support
Expert support is available 24/7 in the event of an on-site emergency, such as a security breach or outage.
Coordination with all emergency-related third parties, including accommodation providers, on your behalf – one point of contact to keep you up to date.
Preventive Maintenance. WordPress and servers update
24/7 uptime monitoring to detect any outages or severe performance degradations before your customers do.
Identify and address the root cause of any load time and uptime issues.
Adaptive maintenance
Assistance with making minor updates to the site's design, such as a new logo or typographical changes.
Routine updates for analytics or ad serving code.
Site improvement
Site update, performance improvement, and user experience.
General support of the site, clarification of doubts, and assistance
Continuous assistance for doubts resolution, complaints, and inconveniences derived from the website.
Development support
Bug fixes and minor code changes, such as updating fields on a contact form or fixing a display issue with new browsers, by the experts.
Packages and Pricing
Swapps guarantees your digital asset's performance, here are different ways to do it.
Standard USD$1000/month | Most popular Premium USD$2000/month | Premium Plus USD$5000/month | |
|---|---|---|---|
| Monthly WordPress updates | |||
| Basic WordPress security patches | Next day | Next day | Next day |
| Support and development | 8 hours | 16 hours | 43 hours |
| Emergency response time | 1 hour | 30 minutes | 30 minutes |
| Service Desk & Issues Management | |||
| Cumulative Hours | |||
| SEO Monitoring | |||
| Performance review | |||
| Report | Quarterly | Monthly |
Let's Solve FAQs
You can enhance your maintenance plan by upgrading to a higher tier that includes additional features such as more development hours, faster emergency response times, SEO monitoring, performance reviews, and detailed reporting. Contact our team to discuss your specific needs and we'll recommend the best plan for your requirements.
If you host your website with Pantheon, you get additional benefits such as:
- Automated updates.
- Snapshot test.
- Infinite scaling.
- Pantheon, the leading WordPress and Drupal hosting provider.
- Maintenance discounts.
Yes, we offer flexible hourly hiring options for specific projects or tasks that fall outside of our standard maintenance plans. This allows you to get expert development support on-demand while maintaining control over your budget. Contact us to discuss your hourly needs and rates.
The best maintenance plan depends on several factors including your website's complexity, traffic volume, required response times, and desired features. Our Standard plan is ideal for basic websites, Premium for growing businesses needing more support and monitoring, and Premium Plus for high-traffic sites requiring comprehensive maintenance. We're happy to provide a free consultation to help you choose the right plan.
Scheduling an appointment is easy! You can click the 'Schedule a meeting' button below, visit our contact page, or reach out directly through our website. We'll arrange a convenient time to discuss your maintenance needs, answer your questions, and help you get started with the right plan for your project.
Absolutely! We offer combined maintenance and hosting plans that provide comprehensive support for your website. By bundling these services, you get seamless integration, better performance monitoring, and often better pricing. We work with premium hosting providers like Pantheon to ensure your site runs smoothly and securely.
You can contact us about our maintenance plans through multiple channels: use the 'Schedule a meeting' button below, visit our Get Swapps page, send us an email, or call our support line. Our team will respond promptly to discuss your needs and help you get started with the perfect maintenance plan for your website.