Comprehensive Maintenance and Development Support Services
Ensure your website or mobile app is secure, up-to-date,
and fully supported with Swapps’ maintenance and
development plans, all for a predictable monthly fee.
Key Characteristics
How do we guarantee your digital asset (web or mobile app) optimal performance?
Service Desk and Incident Support
Expert support is available 24/7 in the event of an on-site emergency, such as a security breach or outage.
Coordination with all emergency-related third parties, including accommodation providers, on your behalf – one point of contact to keep you up to date.
Preventive Maintenance.
WordPress and servers update.
24/7 uptime monitoring to detect any outages or severe performance degradation before your customers do.
Identify and address the root cause of any load time and uptime issues.
Adaptive maintenance
Assistance with making minor updates to the site’s design, such as a new logo or typographical changes.
Routine updates for analytics or ad serving code.
Site improvement
Site update, performance improvement, and user experience.
General support of the site,
clarification of doubts, and assistance.
Continuous assistance for doubts resolution, complaints, and inconveniences derived from the website.
Always, one message away.
Development support
Bug fixes and minor code changes, such as updating fields on a contact form or fixing a display issue with new browsers, by the experts.
Packages and Pricing
Swapps guarantees your digital asset’s performance, here are different ways to do it.
- Monthly WordPress updates
- Basic WordPress security patches
- Support and development
- Emergency response time
- Service Desk & Issues Management
- Cumulative Hours
- SEO Monitoring
- Performance review
- Report
Standard
USD $1000 /month
-
Monthly WordPress updates
- Basic WordPress security patches Next day
- Support and development 8 hours
- Emergency response time 1 hour
-
Service Desk & Issues Management
-
Cumulative Hours
-
SEO Monitoring
-
Performance review
-
Report
Most popular
Premium
USD $2000 /month
-
Monthly WordPress updates
- Basic WordPress security patches Next day
- Support and development 16 hours
- Emergency response time 30 minutes
-
Service Desk & Issues Management
-
Cumulative Hours
-
SEO Monitoring
-
Performance review
- Report Quarterly
Premium Plus
USD $5000 /month
-
Monthly WordPress updates
- Basic WordPress security patches Next day
- Support and development 43 hours
- Emergency response time 30 minutes
-
Service Desk & Issues Management
-
Cumulative Hours
-
SEO Monitoring
-
Performance review
- Report Monthly
Let’s Solve FAQs
By purchasing a base maintenance plan you will always have the option of adding hours or activities to your plan.
If you host your website with Pantheon, you get additional benefits such as:
- Automated updates.
- Snapshot test.
- Infinite scaling.
- Pantheon, the leading WordPress and Drupal hosting provider.
- Maintenance discounts.
Yes, you will get:
- Limited team availability
- Price per hour of $150 USD
To find out which maintenance plan best suits your needs, you must clarify your expectations or goals, and what is your monthly or annual budget to achieve them.
At Swapps we facilitate this decision process by holding a first personalized advisory meeting.
Fill out the form to help you define the best option for your company.
You can contact us through our Contact Us web page or fill out the form that appears at the end of this section.
Yes, you can hire a hosting and maintenance service with Swapps, obtaining the same benefits as the maintenance plan that suits your needs.
Additionally, you will get automated maintenance and cost reduction.
You must fill out the form at the end of this section and we will contact you directly.
Some of the benefits that you can have by acquiring a maintenance plan are:
- You pay the same amount each month
- Direct and human VIP support
- Additional services included
Let's Talk
Tell us a little about your organization in the following form. Our advisors will analyze your case and schedule a personalized meeting to offer the plan that best suits your needs.
I have been working with Swapps for years.
Their dedication to getting the job done--no matter what it takes--is amazing.
They consistently find ways to improve the design and functionality of our site
while always keeping budget in mind. They not only do a great job on tasks,
but they empower us with the right tools to take on more development
work in-house, saving us time and money.