Start with the level of support your product needs today. Upgrade as your complexity, traffic, integrations, or operational risk grows.
Sites and lightweight apps with basic data.
User-facing apps with workflows and dashboards.
Growing products with integrations and advanced logic.
| Feature | Build | LaunchMost popular | Scale | Enterprise |
|---|---|---|---|---|
| Setup | Site / landing / focused app | App + data + workflows | Integrations + operations | Custom |
| Support tickets | ||||
| AI-assisted diagnosis | ||||
| Human engineering review | ||||
| Product context | Basic | Product context | Operational context | Dedicated context |
| Minor adjustments | Within scope | Within scope | Within scope | Negotiated scope |
| Focused app / portal | Basic | Advanced | Custom | |
| Forms and data | Basic | Advanced | Custom | |
| Users | End users | Up to 25 | Up to 500 | Custom |
| Workflows / automations | Basic | Moderate | Custom | |
| External integrations | Up to 2 | Up to 4 | Custom | |
| Monitoring | Basic | Standard | Advanced | Custom |
| Support channel | Portal | Portal + Email | Portal + Email + Chat | Portal + chat + on-call |
| After-hours support | Add-on | SLA option | ||
| New features | Project | Project | Project | Negotiated |
| Dedicated team | Available |
Teams starting with a website, landing page, prototype, or focused app with basic data.
Companies running a user-facing app with data, workflows, dashboards, and a small number of integrations.
Growing products with users, integrations, roles, advanced logic, and more formal environments.
Mission-critical products needing negotiated SLA or dedicated team.
Plans grow with the product. Some changes need a project, not a plan change.
| If your product… | Move to |
|---|---|
| Needs user-facing workflows, dashboards, end users, or more than one integration | Build → Launch |
| Starts depending on roles, advanced logic, multiple integrations, automations, or formal environments | Launch → Scale |
| Needs custom SLA, after-hours support, dedicated capacity, or critical-product coverage | Scale → Enterprise |
| Needs after-hours support or custom SLA | Enterprise or add-on |
| Needs new features or major redesign | Separate project or Enterprise |
Tickets are included within the plan scope, but plans do not include unlimited engineering capacity. See Service Scope & Terms for reasonable use and plan limits.
Setup configures your product to operate inside the platform. New builds are scoped separately.
No. New features are handled as projects or under Enterprise agreements.
Only as an add-on or under Enterprise. Standard plans run on business-hours response.
Yes — standard migrations can be part of setup. Complex migrations are scoped as a project.
Yes. Build can include a focused app with forms, basic data, and basic access. It is not intended for full SaaS products, complex workflows, or advanced dashboards.
When new dependencies, traffic, integrations, or risk profile exceed your current plan.
We flag it, then quote it, convert it to a project, recommend an upgrade, or move it to Enterprise.
Or talk to us first — we'll help you choose the right plan.