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CRM-integrated appointment scheduling
for Thrive Vet Care

DjangoCustom DevelopmentPet Healthcare
CRM-integrated appointment scheduling<br>for Thrive Vet Care

The client

Thrive Vet Care (today Thrive Pet Healthcare) is a fast-growing veterinary care network. Swapps built and supported a Django appointment-scheduling platform integrated with its CRM between 2020 and 2023, during a period of rapid national growth.

The challenge

  • Enable pet owners to book appointments online across a growing clinic network.
  • Integrate scheduling with the company's CRM.
  • Keep the platform reliable and maintainable during rapid expansion.

The solution

  • A Django web application for appointment scheduling.
  • Integration with Thrive's CRM.
  • A rule-based chatbot to guide users through booking (pre-AI, rules-based).
  • Ongoing maintenance, support, and infrastructure improvements.

Tech We Used

Django

Results

Swapps supported Thrive during a period of rapid national growth, maintaining and evolving a CRM-integrated scheduling platform. Public sources show the organization grew from 85+ locations before the engagement to 350-400+ hospitals/providers by 2022-2023 (company-scale context, not attributable solely to Swapps).

CRM-integrated online booking

Rule-based chatbot booking

Infrastructure that scaled with growth

What the client says

Working with Swapps let us move much faster through our backlog and accelerate every initiative on our roadmap. They resolved issues quickly and upgraded our infrastructure so the application could scale with us as we grew.
Benjamin TrotterVP of Digital Strategy, Thrive Pet Healthcare

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