Signal App
A ready-to-use foundation for turning raw customer feedback — reviews, support tickets, survey answers, and NPS comments — into ranked themes, sentiment, and a prioritized action brief. Built as a customizable starting point for product and support teams.
App FoundationData & DashboardsVoice of CustomerMulti-sourceClient-side
Overview
All the feedback, one ranked list of what to do.
Feedback arrives scattered across reviews, tickets, surveys, and NPS. Signal groups it into themes, scores each one by impact, and hands the team an ordered brief instead of a spreadsheet.
Bring reviews, support tickets, survey answers, and NPS into one view.
See ranked themes with sentiment and severity already applied.
Read a prioritized action brief instead of raw comments.
Paste any text and watch it land in an existing theme.
Included
What this foundation includes
Everything a product or support team needs to read its feedback ships working out of the box.
Automatic grouping into ranked themes
Sentiment and severity on every item
Impact score that decides what gets fixed first
Prioritized action brief with the reasoning behind each item
Top pain points and feature requests side by side
Paste any text and see it classified live
Bilingual interface in English and Spanish
Built-in structure
Data and classification ready to use
Defaults that reflect how product teams read customer feedback — and that Swapps adapts to yours.
Thirty pre-labeled feedback items across six sources
Six themes with sentiment and severity already mapped
A keyword classifier that runs entirely in the browser
localStorage persistence so demo data survives page refreshes
Customization
What Swapps customizes
This is a starting point, not a rigid off-the-shelf SaaS app.
Live connectors to your helpdesk, review sites, and survey tools
A real language model in place of the local classifier
Your own theme taxonomy and severity rules
Alerts when a theme spikes
Scheduled reports for product and support leads
Roles and permissions per team
Next step
Connect with an ExpertMake it yours.
This foundation is ready to connect to your feedback sources, run on a real model, and deploy for your team. Connect with a Swapps expert to scope the build.