Ticket flow
- Submit request
- Add context
- AI-assisted triage
- Engineering review
- Prioritization
- Resolution or next step
What to include
- Product or page URL
- What happened and what you expected
- Steps to reproduce
- Screenshots, recordings, or logs
- Business impact and urgency
- Relevant accounts, tools, or integrations
How prioritization works
- Plan/tier
- Severity
- Business impact
- Technical complexity
- External dependencies
- Available information
- SLA, when applicable