Resolve Support Desk
A ready-to-use foundation for a lightweight support desk — traceable tickets, visible SLA targets, and agent metrics. The middle ground between scattered email and WhatsApp and oversized, costly suites. Built as a customizable starting point.
App FoundationSupport & ServiceSLA trackingMulti-roleClient-side
Overview
Simple support, quick to adopt.
Cover the essentials of support without a heavy suite. Every request becomes a traceable ticket with an owner and a clear status, SLA targets stay visible, and agent metrics show where to improve.
Turn every request into a traceable ticket with an owner and status.
Keep first-response and resolution SLA targets visible, with breach alerts.
Measure volume, times, and load per agent to decide with evidence.
Give admins, agents, and requesters the right view of each ticket.
Included
What this foundation includes
Everything a small team needs to run support ships working out of the box.
Full history and status trail per request
Visible SLA targets with breach alerts
Agent metrics: volume, times, and workload
Public request form to submit tickets
Configurable ticket statuses and priorities
Ticket assignment across agents
Pre-loaded demo tickets, agents, and requesters
Built-in structure
Accounts, roles, and data ready to use
Defaults that reflect how support teams operate — and that Swapps adapts to yours.
Demo accounts for an admin, agents, and requesters
Admin, agent, and requester experiences over the same data
localStorage persistence so demo data survives page refreshes
Sample tickets across statuses and priorities
Customization
What Swapps customizes
This is a starting point, not a rigid off-the-shelf SaaS app.
Backend integration replacing localStorage with a real API
Email, WhatsApp, and web-form intake channels
Custom SLA policies and escalation rules
Roles, teams, and permission levels
Notifications via email, Slack, or in-app alerts
Reporting, CSAT, and export features
Next step
Connect with an ExpertMake it yours.
This foundation is ready to connect to your backend, wire up real intake channels, and deploy for your support team. Connect with a Swapps expert to scope the build.